DJI Warranty and Service

It is known that a cer­tain per­cent­age of mar­riage is typ­i­cal for almost every device. Cas­es when the pur­chased prod­uct ceas­es to func­tion are not uncom­mon. For this, a war­ran­ty peri­od is pro­vid­ed so that con­sumers do not pay for man­u­fac­tur­ers’ errors from their own funds. But some­times ser­vice cen­ters refuse to repair or replace a defec­tive device because the war­ran­ty does not cov­er all sit­u­a­tions when it fails.

To avoid such sit­u­a­tions, it is bet­ter to get more infor­ma­tion about the nuances of the ser­vice repair. This will avoid a lot of prob­lems.

Why do we need an offi­cial store, if even unof­fi­cial out­lets issue a man­u­fac­tur­er’s war­ran­ty?

It must be borne in mind that the guar­an­tee from the man­u­fac­tur­er is extend­ed exclu­sive­ly to the state that sup­plies the goods to an unof­fi­cial out­let. This is a gray sup­ply sit­u­a­tion. If a war­ran­ty repair is required, the buy­er is forced to search for a sup­pli­er abroad on his own and arrange with him to send the defec­tive prod­uct. The same applies to the sit­u­a­tion when the repaired item is sent back.

Why can they refuse warranty and service?

If the shop where the pur­chase was made is denied war­ran­ty repairs and ser­vice pri­or to diag­no­sis, this means that the prod­uct was pur­chased from a DJI deal­er oper­at­ing out­side the legal field. Such sell­ers can­not pro­vide a guar­an­tee and car­ry out repairs — they do not have the nec­es­sary spare parts and qual­i­fied per­son­nel.

If the repair was refused after the diag­nos­tic pro­ce­dure, then this means that, most like­ly, the buy­er is to blame for the break­down. In this sit­u­a­tion, the mal­func­tion can be fixed for a fee. You can famil­iar­ize your­self with sit­u­a­tions when a quadro­copter is removed from war­ran­ty ser­vice.

Documents required for the return of goods

To return the pur­chased prod­uct, the buy­er must have a receipt along with the con­clu­sion of an autho­rized ser­vice cen­ter.

When return­ing a qual­i­ty prod­uct, it is impor­tant to pre­serve its pack­ag­ing and con­sumer qual­i­ties, not to men­tion the appear­ance. It is impor­tant to note that quad­copters are high­ly com­plex items and there­fore can­not be returned.

If a defect is discovered after purchase. How to proceed?

The defect is detect­ed imme­di­ate­ly after the prod­uct is removed from its pack­ag­ing, or after some time. It is nec­es­sary to deter­mine the cause of the mal­func­tion. If the oper­a­tion was car­ried out cor­rect­ly, but a defect was found, then the goods can be returned to the store with­in 14 days, or exchanged for an ana­logue.

Before that, you need to bring the prod­uct to a ser­vice cen­ter for diag­nos­tics. With­in 3 days it will be checked and a con­clu­sion will be drawn up regard­ing the war­ran­ty repair or refusal of this oper­a­tion. If there was a refusal, then the client can make repairs at his own expense.

Duration of warranty repair

Upon con­fir­ma­tion of the war­ran­ty repair, the cus­tomer will be able to restore the prod­uct to work­ing order at the expense of the man­u­fac­tur­er. By law, repairs can take up to 45 days, but are usu­al­ly com­plet­ed with­in 10 days if the right parts are in stock. When the device can­not be replaced, the buy­er will be offered a replace­ment with an equiv­a­lent prod­uct.

Refusal to repair under warranty and for money

This sit­u­a­tion may occur when pur­chas­ing the unit from an unof­fi­cial DJI deal­er. Spare parts sup­plied to Russ­ian ser­vice cen­ters are not com­pat­i­ble with devices man­u­fac­tured in oth­er coun­tries — the rea­son is the dif­fer­ence in oper­at­ing fre­quen­cies.

Is it possible to get a refund upon confirmation of the warranty case?

Under the law, the buy­er has the right to demand a refund under the guar­an­tee in case of a defec­tive prod­uct. This can be done with­in 15 days from the date of pur­chase of the prod­uct, if there is a con­clu­sion of the ser­vice cen­ter indi­cat­ing the short­com­ings of the prod­uct.

Warranty Expiration Cases

It is not uncom­mon for the war­ran­ty to be void­ed due to the fault of the cus­tomer. To avoid this, you should care­ful­ly study the list of sit­u­a­tions that lead to a refusal to car­ry out free repairs.

Among such sit­u­a­tions, one can sin­gle out dam­age asso­ci­at­ed with self-dis­as­sem­bly of the case, or its open­ing. This also includes vio­la­tions of the use of bat­ter­ies and charg­ers, incor­rect imple­men­ta­tion of flight instruc­tions (using the device in the rain, etc.). In addi­tion, the denial of a free repair may be due to the instal­la­tion of non-cer­ti­fied com­po­nents.