It is known that a certain percentage of marriage is typical for almost every device. Cases when the purchased product ceases to function are not uncommon. For this, a warranty period is provided so that consumers do not pay for manufacturers’ errors from their own funds. But sometimes service centers refuse to repair or replace a defective device because the warranty does not cover all situations when it fails.
To avoid such situations, it is better to get more information about the nuances of the service repair. This will avoid a lot of problems.
Why do we need an official store, if even unofficial outlets issue a manufacturer’s warranty?
It must be borne in mind that the guarantee from the manufacturer is extended exclusively to the state that supplies the goods to an unofficial outlet. This is a gray supply situation. If a warranty repair is required, the buyer is forced to search for a supplier abroad on his own and arrange with him to send the defective product. The same applies to the situation when the repaired item is sent back.
Why can they refuse warranty and service?
If the shop where the purchase was made is denied warranty repairs and service prior to diagnosis, this means that the product was purchased from a DJI dealer operating outside the legal field. Such sellers cannot provide a guarantee and carry out repairs — they do not have the necessary spare parts and qualified personnel.
If the repair was refused after the diagnostic procedure, then this means that, most likely, the buyer is to blame for the breakdown. In this situation, the malfunction can be fixed for a fee. You can familiarize yourself with situations when a quadrocopter is removed from warranty service.
Documents required for the return of goods
To return the purchased product, the buyer must have a receipt along with the conclusion of an authorized service center.
When returning a quality product, it is important to preserve its packaging and consumer qualities, not to mention the appearance. It is important to note that quadcopters are highly complex items and therefore cannot be returned.
If a defect is discovered after purchase. How to proceed?
The defect is detected immediately after the product is removed from its packaging, or after some time. It is necessary to determine the cause of the malfunction. If the operation was carried out correctly, but a defect was found, then the goods can be returned to the store within 14 days, or exchanged for an analogue.
Before that, you need to bring the product to a service center for diagnostics. Within 3 days it will be checked and a conclusion will be drawn up regarding the warranty repair or refusal of this operation. If there was a refusal, then the client can make repairs at his own expense.
Duration of warranty repair
Upon confirmation of the warranty repair, the customer will be able to restore the product to working order at the expense of the manufacturer. By law, repairs can take up to 45 days, but are usually completed within 10 days if the right parts are in stock. When the device cannot be replaced, the buyer will be offered a replacement with an equivalent product.
Refusal to repair under warranty and for money
This situation may occur when purchasing the unit from an unofficial DJI dealer. Spare parts supplied to Russian service centers are not compatible with devices manufactured in other countries — the reason is the difference in operating frequencies.
Is it possible to get a refund upon confirmation of the warranty case?
Under the law, the buyer has the right to demand a refund under the guarantee in case of a defective product. This can be done within 15 days from the date of purchase of the product, if there is a conclusion of the service center indicating the shortcomings of the product.
Warranty Expiration Cases
It is not uncommon for the warranty to be voided due to the fault of the customer. To avoid this, you should carefully study the list of situations that lead to a refusal to carry out free repairs.
Among such situations, one can single out damage associated with self-disassembly of the case, or its opening. This also includes violations of the use of batteries and chargers, incorrect implementation of flight instructions (using the device in the rain, etc.). In addition, the denial of a free repair may be due to the installation of non-certified components.